Terms & Conditions

01 Service provider identification

These Terms & Conditions govern the use of the nezxu.com website and the engagement of custom software development, automation, Artificial Intelligence and IT consulting services offered by Nezxu S.A.S., a company legally incorporated in Colombia under Tax ID (NIT) 902085397-5, with its main address in Barranquilla, Atlántico, legally represented by Jonatan Santrich as Founder & CEO.

By browsing this site or engaging our services, you accept the terms described here. If you do not agree with any of them, please refrain from using the site or engaging the services.

02 Purpose

Nezxu S.A.S. provides professional services in custom software development, process automation, Artificial Intelligence solutions, mobile and web applications, e-commerce, management systems (ERP/CRM) and strategic IT consulting for companies, corporations and entrepreneurs.

These Terms apply both to informational use of the website and to any contractual relationship arising from a quote or proposal accepted by the client.

03 Acceptance of these terms

Using the contact form, requesting a quote, or signing a services proposal implies full acceptance of these Terms & Conditions, as well as our Privacy Policy.

04 Scope and engagement of services

Each project is governed by a specific scope, timeline and commercial conditions, agreed in writing before work begins. No service is provided without a proposal or quote previously accepted by the client.

The features, timelines and deliverables described on this site are general information; the binding scope of each project is the one defined in the corresponding contractual document.

05 Intellectual property

Unless otherwise agreed in writing, intellectual property rights over delivered developments transfer to the client once the agreed payment has been made in full. Nezxu S.A.S. retains the right to use tools, libraries, methodologies and proprietary technical know-how developed before or independently of the project, even if reused in future work for other clients.

The content of this website (text, brand, design and visual identity of Nezxu) is the property of Nezxu S.A.S. and may not be reproduced without authorization.

06 Confidentiality

Nezxu S.A.S. commits to keeping under strict confidentiality any technical, business or strategic information the client shares within a project, and not disclosing it to third parties without authorization, except where legally required. When the project warrants it, this obligation is formalized through a specific non-disclosure agreement (NDA).

07 Client obligations

By engaging our services, the client agrees to:

• Provide truthful, complete and timely information about their company and project.
• Make payments under the agreed conditions and deadlines.
• Cooperate with reviews, approvals and feedback within the timelines set in the schedule.
• Not use developments delivered by Nezxu S.A.S. for illicit, fraudulent activities or activities contrary to Colombian law.

08 Nezxu obligations

For its part, Nezxu S.A.S. commits to:

• Executing contracted services to the industry's technical and quality standards.
• Reporting promptly any relevant change in project scope, timeline or budget.
• Protecting confidential information and personal data shared by the client.
• Applying reasonable security practices in the development of every solution.

09 Payment terms

Payment terms (advances, milestones, currency and payment methods) are defined in each individual proposal or contract. Nezxu S.A.S. prioritizes formal, traceable payment methods (bank transfer or other verifiable channels) as part of its commitment to transparency and the prevention of money laundering.

Additionally, Nezxu S.A.S. may accept payment for its services through digital assets (stablecoins), particularly in the case of international clients. In such cases, funds received will be converted into legal tender through regulated digital asset exchange platforms, and transferred to the company's formal bank accounts, under the same traceability and anti-money-laundering standards applied to its other payment methods.

Failure to meet agreed payments may result in suspension of services until the situation is resolved.

10 Personal data protection

The processing of personal data collected through this site or during project execution is governed by our Privacy Policy, prepared in accordance with Colombian Law 1581 of 2012.

11 Anti-money-laundering and counter-terrorist-financing

Nezxu S.A.S. will not engage in services whose direct or indirect purpose is to facilitate money laundering, terrorist financing or any other illicit activity. We reserve the right to request additional information about a client's identity and economic activity before starting a project, and to reject or terminate a business relationship that poses a reasonable risk in this regard. The details of our position are set out in our KYC/AML Compliance Policy.

As part of its due diligence processes, Nezxu S.A.S. may carry out or require identity verification (KYC) of its clients through authorized and regulated platforms and providers for that purpose, prior to providing its services or receiving payments through digital assets. The client expressly authorizes this process upon engaging the company's services.

12 Limitation of liability

Nezxu S.A.S. is responsible for the correct execution of services as contractually agreed. However, it will not be liable for indirect damages, lost profits, or losses arising from misuse of delivered developments, the client's business decisions, or failures of third parties (hosting providers, payment gateways or other external services integrated at the client's request).

13 Termination of service

Either party may terminate the contractual relationship under the conditions agreed in the specific contract or proposal. Nezxu S.A.S. may suspend or terminate a project early in the event of serious client breaches, including late payment or misuse of delivered developments.

14 Changes to these terms

Nezxu S.A.S. may update these Terms & Conditions to reflect regulatory, operational or service changes. The version in force is always the one published on this site, with its last-updated date.

15 Governing law and jurisdiction

These Terms & Conditions are governed by the laws of the Republic of Colombia. Any dispute arising from their interpretation or performance will be submitted to the competent courts of Barranquilla, Atlántico.

16 Contact

For questions related to these Terms & Conditions, you may write to info@nezxu.com.